SAP production support
We handle incidents, change requests and small developments on your live SAP system. For every request we tell you in writing what changed and which transport carried it.
Scope
Another firm may have implemented the system; we get to know the existing setup and custom developments first, then take over support.
Incident analysis and fixes
A short dump, a wrong document or an unexpected result: we find the cause, fix it, and propose a permanent solution so it doesn't recur.
Change requests
A new field, a report change, a form update or a customizing setting; scope and effort are approved in writing before we start.
Taking over custom code
We review, document and take over maintenance of custom developments written by another team.
Transport management
In the DEV → QA → PRD flow, nothing reaches production untested, and every transport maps to a request.
Period-end and mass processing
Problems that surface in month-end close, mass processing and background jobs.
User support
Answers at transaction and screen level, with guide updates where needed.
What you get
- A record per requestWork done, objects changed, transport number.
- Fix documentationCause, solution and test result.
- Documentation of inherited developmentsEven if none was ever written.
- Periodic summaryRequest counts, recurring issues, recommendations.
Tools we use
- ST22
- SM37
- SLG1
- SM21
- STMS
- SE03
- SU53
Frequently asked questions
Do you support systems implemented by another firm?
Yes. We start by getting to know the existing setup and custom developments, and fill in missing documentation along the way.
How does the engagement work?
We work by the day. We agree the model with you in the first call, based on the expected request volume.
How do we track what went to production?
For every request we report the changed objects and transport number in writing; the transport list maps one to one to the request records.
Tell us about your project.
A few sentences on your system release and what you want to achieve is enough. We'll get back to you for a short first call.
- Phone
- +90 (532) 598 24 99
- Location
- Istanbul, Türkiye